Send An Email With The Attachments

You can send an email with the attachments. To do so click “Email Providers” tab and follow the setup guide:

Setup Guide

Four steps

Do them once per site. Each rule then only needs its own JSON body.

Add an email provider (Email Providers tab in sidebar menu)

Pick a provider type, enter the sender address and the API credentials, then use Send test email to confirm delivery. The first provider becomes the default; a rule can name another one with the provider field.

Create an API token (Automation Endpoint tab in sidebar menu)

Tokens authenticate the web request. Create one per rule or team so you can revoke them separately. The token is shown once; copy it straight into the rule.

Build the Automation rule

In Jira go to Project settings → Automation → Create rule. Choose any trigger, for example Issue transitioned or Issue commented, then add the action Send web request and fill it in with the values from the section below.

• Web request URL: the endpoint URL. HTTP method: POST.
• Headers: Authorization with Bearer <token>, and Content-Type with application/json. Mark the Authorization header as hidden.
• Web request body: Custom data, paste the JSON. Smart values such as {{issue.key}} are resolved by Jira before the request is sent.
• Leave Delay execution until the response is received off unless the rule uses "mode": "sync".

**Test and watch the history (**Send History tab in sidebar menu)

Run the rule on an issue with attachments, or use Validate in the rule editor. Every send appears in Send History with its status, recipients and any provider error. Limits such as maximum attachment size and allowed recipient domains live in Email Settings.

Call it from Jira Automation

Add a “Send web request” action to any rule and paste the values below.

1. **Web request URL (**Method POST)

https://c59d8607-9432-4776-9fcf-a8479343beeb.hello.atlassian-dev.net/x1/jBUoLUH4jzfrRbvkiJCjb5mOWEc

2. Headers

   Authorization: Bearer <your API token>
   Content-Type: application/json

3. Body (custom data)

{
"issueKey": "{{issue.key}}",
"attachmentIds": "all",
"to": ["{{issue.reporter.emailAddress}}"],
"subject": "{{issue.key}}: {{issue.summary}}",
"body": "Hi,\n\nPlease find the attachments for {{issue.key}} attached.\n\n{{issue.description}}",
"bodyFormat": "text"
}

Request body reference
Give either attachmentIds or an attachmentFilter. Filters combine, so a file must match all of them.

Example: files attached with a new comment (trigger “Issue commented”)

{
  "issueKey": "{{issue.key}}",
  "attachmentFilter": {
    "createdAfter": "{{comment.created.minusMinutes(2).jiraDateTime}}"
  },
  "onEmpty": "skip",
  "to": ["someone@example.com"],
  "subject": "[{{issue.key}}] New files from {{comment.author.displayName}}",
  "body": "{{comment.body}}",
  "bodyFormat": "text"
}